Privacy Policy
Last updated: 17 April 2026
At TellbySMS Communications, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
- Account information — Name, email address, phone number, and password
- Contact data — Phone numbers and names you upload or add to your contacts
- Message data — Content of SMS messages you send through our platform
- Transaction data — Credit purchases, payments, and usage history
- Technical data — IP address, browser type, device information, and login activity
2. How We Use Your Information
- Provide and operate the TellbySMS Communications service
- Process SMS delivery through our gateway partners
- Manage your account, credits, and transactions
- Send service notifications (low balance alerts, account approvals, etc.)
- Respond to support requests and detect fraud or abuse
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- SMS Gateway providers — Phone numbers and message content transmitted solely for delivery
- Payment processors — PayFast, Yoco, and MTN MoMo for credit purchases
- Legal authorities — When required by law or to protect our rights
4. Data Retention
We retain your account data for as long as your account is active. Message logs are kept for up to 12 months. You may request deletion by contacting us.
5. Data Security
- Encrypted passwords (bcrypt hashing)
- HTTPS encrypted connections on all pages
- Secure API token authentication
- Access controls limiting who can view your data
6. Your Rights
- Access — Request a copy of the data we hold about you
- Correction — Update inaccurate data via your profile page
- Deletion — Request deletion of your account and associated data
- Portability — Request your data in a portable format
- Objection — Object to processing of your data in certain circumstances
7. Cookies
We use session cookies to maintain your login state. We do not use tracking or advertising cookies.
8. Children's Privacy
Our service is not directed at children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the service after changes constitutes acceptance. We will notify registered users of significant changes via email.
10. Contact Us